Booking terms and conditions
Terms and conditions for Natland Caravan Park.
Introduction
These booking terms and conditions (“the Terms and Conditions”) are in place for the good management of Natland Caravan Park and benefit of all who use it. The Terms and Conditions form part of the agreement that is the contract between us and Your use of the Caravans/Lodges.
We/Us (Park Owner Details)
David France-Owner
Sara Marsh-Guest experience team (main contact)
01539980017
Natland Caravan Park, Natland LA9 7QT
Accommodation
All bookings are self-catering and referenced on your booking.
Park rules
We expect all guests over the age of 18 to follow the park rules at all times and for all under 18 to be supervised by an adult at all times.
Park Rules & Conduct
To ensure an enjoyable and respectful environment for all guests and our surrounding community, we kindly ask all visitors to adhere to the following park rules:
1. Quiet Hours
- Quiet hours are in effect from 10:00 PM to 8:00 AM daily.
- During this time, we ask that noise be kept to a minimum, including music, conversations, and any outdoor activity that may disturb others.
2. Considerate Conduct
- Guests must behave in a way that does not cause nuisance, annoyance, or offence to others in the park or neighboring properties.
- Abusive language, aggressive behaviour, or excessive noise at any time may result in immediate removal from the park without refund.
3. Warnings and Removal
- We reserve the right to issue formal warnings if rules are breached.
- Repeated breaches (two or more warnings) or serious misconduct may result in being asked to leave the park. In such cases, no refund will be issued.
- If guests choose to leave voluntarily after being warned, this is at their own discretion and no refund will be due.
4. Responsibility for Group Behaviour
- The lead booking guest is responsible for ensuring all members of their group comply with these rules.
5. Respect for Property and Nature
- Please treat the caravans, facilities, and grounds with care.
- Damage or excessive mess may result in additional charges.
6. Management Discretion
- Management reserves the right to refuse entry or terminate a stay at their discretion in the interest of safety, comfort, and community wellbeing.
Who Can stay with us
Everyone is welcome at Natland Caravan Park and the lead guest MUST be over 18 years old. The lead guest is liable for all other guests staying within ‘your’ party.
Health and Safety
Natland caravan park takes no responsibility for any accidents that may happen whilst staying in the lodges or caravans
Hot tub Safety
Detailed instructions are given to all guests and must be followed. Any guests that do not follow guidelines can and will be removed from the use of the hot tub. Any injuries caused by malpractice we will not be held accountable. Damage made to the hot tub due to improper use or incorrect set up will incur charged up to and including £3000.
Pricing
Payments are to be made to Fast Completion Ltd
Quotes are valid for 48 hours and then subject to change, if deposit paid quote will remain valid until 28 days before your arrival.
£150 nonrefundable deposit is to be paid to secure booking and all remaining balance to be paid 28 days before arrival. If your booking is less than 28 days away the whole balance is payable.
Cancellations
If you need to cancel your booking, we offer a date change up to 28 days before arrival due date. The Deposit of £150 is nonrefundable in any circumstances.
Example-£300 total cost, £150 nonrefundable £150 refundable or transferable.
How to book
By phone 01539980017
By WhatsApp 01539980017
Via www.natlandcaravanpark.co.uk contact form
Via instagram @natlandcaravanparkofficial
Our requirements
Lead name for booking(over 18)
Address
Email address
Contact telephone number
Number of adults and children staying
Number of vehicles
Number and size of pets
Dates of stay and rental required
A contract is issued in the form of booking confirmation, any changes to the above may result in an admin fee of £10 being charged.
The price you pay
Our prices are under constant review and are subject to change, unsold accommodation prices can be increased or decreased at any time. We will confirm the price you pay in your booking confirmation.
Arrivals
The earliest you can arrive is 3pm on the date of your booking, earlier checkin may be possible at an additional charge. You will receive a self checkin message/email via your original booking method with details to get your keys.
No show- if the accommodation is vacant 24 hours after your intended arrival and no contact has been made with us, you will be charged the full amount for the stay and the accommodation will be opened up to other guests wanting to stay.
Departures
The latest you can depart is 10am on the last day of your booking, late checkout may be possible at an additional charge. You will receive a checkout message/email via your original booking method with details of how to leave said accommodation.
Changes to booking in exceptional circumstances
If we have to cancel your booking due to unforeseen circumstances a full refund and/or date change will be offered.
If you have to cancel due to unforeseen circumstances the cancellation policy will apply however your circumstances will be taken into consideration
Complaints
We are very confident you will be happy with the services we offer. If you have any complaints we welcome a discussion at your earliest convenience.
Contact Sara
By phone 01539980017
Via WhatsApp 01539980017
Email info@natlandcaravanpark.co.uk
Or promise to you
So long as park rules are followed you will stay in the accommodation for the whole duration of the booking confirmation.
We will provide all accommodation and park in a good state of repair unless unforeseen circumstances outside of our control, repairs and updates will be made at our earliest convenience
Insurance
Your promise to us
You are to keep to the terms and conditions laid out and park rules to be followed at all times
Pay promptly for your accommodation
Do not cause intentional damage to accommodation or the site, you may be charged for some/all of the damage caused.
Breach of terms and conditions/park rules
Breaching any of the terms and conditions or park rules laid out will result in expulsion from the site and no refund will be given.